Process Innovation Information Technology

Question: Discuss about the Process Innovation for Information Technology. Answer: Introduction The development of IT and its uses in business organization has seen a great rise in present scenario (Davenport 2013). More and more number of organizations has started using the IT tools and techniques for increasing the efficiency of their operations. The report has been made for understanding the role of IT investments and its generation for business value. The case study used in the report is of DBS bank and the title is rewiring the enterprise for digital innovation: the case of DBS bank. The report would present an evaluation of the various forms of business returns and its credentials. Forms of Business Returns at DBS bank Business returns can be defined as a measure of profitability that would help in measuring the performance of the business organization (Yeager and Goldenberg 2012). The DBS bank had grown from a sole bank in Singapore to become one of the largest banks in the world. The forms of business returns had helped in understanding the net profitability from the DBS bank operations. High net worth investment (HNWI): According to Kangave et al. (2016), the High net worth investment (HNWI) wealth for the DBS bank had provided the annual rate of 9.8%. It had formed the growth of the DBS bank at the Asian region when compared to its European at 7.1% and North America at 6.4%. It is evident from the figures that the Asian province of the DBS bank has received most numbers of investments when it is compared with centers of the bank at other regions. Strategic Flexibility: The strategic flexibility provides the sought for coping with change in competitive conditions. The primary problems for the operation of re-posting the capabilities and assets for strategic aspirations are low amount of flexibility and mobility barriers. The strategic flexibility would be helpful for overcoming the legacy costs, social and political resistance. Net profit: Net profit is another way for determining the financial result for the DBS bank (Kangave et al. 2016). The reports for the DBS bank had shown that the amount of net profit of the bank had doubled in 2014 from the net profit of the year 2010. It has shown that the business has been constantly progressed and the overall net profit had increased remarkably. Competitive advantage: The competitive advantage would be helpful for managing the inevitable restructuring. Barriers to change can be flared upon with the assistance from strategic market orientation and overall costs. The competitiveness of the new entrants would extant firms for combating all the aspects of operations. Annual Investments: According to Samoilenko and Osei-Bryson (2013), Annual Investments is the turnover of money that is being put into the DBS bank for their operations in a financial year and it has been seen that the bank has decided to invest an additional 200 million dollars on their technological development. Even the bank has acquired the private banking business of Generales Asian with an investment of 220 million dollars. Customers turnover: DBS bank has seen a considerable increase in the number of customers in their bank (Samoilenko and Osei-Bryson 2013). The number of digital banking users for DBS bank has risen to over 700 million and at this rate the expected number of users for the bank would turn about to be 1.7 billion till the year 2020. IT portfolio analysis of DBS bank The IT portfolio analysis has shown that the risks on any business object can be classified into two parts systematic and unsystematic risk (Gagliardini and Gourieroux 2013). The systematic risks are the market risks that are not able to be diversified. It includes examples like recession and interest rates. The unsystematic risks are the specified risks that can be diversified at times of need. The risk is measured as the deviation that is observed from the average return of the stock. The four assets of DBS bank are cash, fixed interests, property, and shares (Petters and Dong 2016). The IT portfolio analysis for the business returns with respect to the assets of the DBS bank can be explained as: Valuing the securities that might be included in the liquid cash portfolio Calculating the Desired asset allocation for the banks fixed interests (Petters and Dong 2016) Performing calculations for optimizing the portfolio to get the maximum amount of return for the minimum amount of investment and shares Using financial analysis for monitoring the portfolio to see if it meets expectations and then making changes to the individual securities or asset mix when market conditions warrant a change (Chen 2016) Hence it can be useful for forming the risk portfolio and expected return in the DBS bank. It forms an overview of the financial activities making sure that the risk factors are reluctant for harming the organizational operations. It means that they opt for a less risky portfolio to a more risky portfolio for a given level of return (Gagliardini and Gourieroux 2013). The analysis suggests that a financial specialist will decline during the course of expectation of better return. The hazards of the portfolio are a confused capability of the variations that is observed in every benefit and relationships of all the combined benefits (Chen 2016). The analysis of the advantage relationships had shown that the standard deviation or the aggregate portfolio hazard is less than probable figured out value from the weighted total. Measuring Business Returns for DBS bank The Business returns of the DBS bank can be measured by business case analysis for evaluating investments and benefit outcomes. The business returns can be measured in terms for customer satisfaction, risk reduction, employee engagement, quality of service, and branding. Customer Satisfaction: The customer satisfaction would be helpful for getting increased number of customers for their business organziation (Guerra, Magni and Stefanini 2014). The use of feedback from the customers would help in making sure that the needs of the customers are fulfilled. The attenuation of the customer satisfaction would help in getting more customers at the DBS bank. Risk Reduction: The risk reduction is another form for business return that can be useful for improving the operations of DBS bank (Sirinanda et al. 2015). The reduction of risk can be achieved with the help of risk mitigation strategies. The risk reduction in the operations of the bank would help in gaining more profit for DBS bank from their customers. Employee Engagement: The employee engagement can be resulted from the use of rewards and recognition for employees (Phillips 2012). The employees would get more engaged for performing the duties and work if time to time recognition to the employees is provided. The RR would help in engaging the employees for performing more effectively and with more energy. Quality of Service: The quality of service would be helpful for making sure that the services delivered to the customers are of best in nature. The use of quality analysis would help in keeping the most optimum and best quality of service for DBS bank customers. The customers would be more attracted towards the bank for getting the superior support. Branding: The branding is another form for the business return and it results in increasing the market image of the DBS bank. The brand image of the bank could be helpful for supporting the brand image of the bank. Tangibility analysis of business returns The business returns include the customer satisfaction, risk reduction, employee engagement, quality of service, and branding (Lu-Andrews and Yu-Thompson 2015). The use of feedbacks from customers and survey forms are useful for getting the idea of customers thoughts about the company. The risk reduction would be helpful for reducing the negative impact of risk factors in the organization. The brand image and quality of service are all intangible form of returns that can be analyzed for getting maximum results for improving the operations of the business organizations. Conclusion It can be concluded from the report that the various forms of business returns at DBS bank such as customer satisfaction, risk reduction, employee engagement, quality of service, and branding. Their analysis had been a useful component for improving the operations of business organization. The IT portfolio had shown that the risks on any business object is a danger to the resources' changes. The risk and returns of the business activities are related and can be accessed by using the IT portfolio analysis. The customers feedback, survey forms, and growth reports are all tools that had been used for calculating the business returns of the investment. References Chen, J.M., 2016. 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